"Sorry, we tin can't connect to your account. Delight try once more later" error when you activate Role from Office 365

  • Article
  • 3 minutes to read
  • Applies to:
    Microsoft 365 Apps for enterprise, Microsoft Visio Pro for Role 365, Project Online Desktop Customer

Summary

This article discusses how to troubleshoot the activation issues in Microsoft Function from Office 365. Activation fails and you receive ane the post-obit fault messages:

Nosotros are unable to connect correct at present. Please check your network and try over again later.

Deplorable, nosotros can't connect to your account. Please attempt again later.

More than information

This issue might be caused by one of several circumstances. Follow these steps to help troubleshoot the issue. Afterward each footstep, bank check to see whether the issue is fixed. If non, proceed to the next step.

Step ane. Identify and fix activation issues by using the Back up and Recovery Assistant for Function 365

The Support and Recovery Assistant app runs on Windows PCs and tin can help you identify and fix activation issues with Function 365.
Office 365: Utilize the Support and Recovery Banana for Part 365

Pace 2. Check whether you're backside a proxy server

Are you behind a proxy server? If yous're non certain, inquire your administrator. If so, you lot (or your administrator) might take to change the proxy settings for Windows HTTP clients. To exercise this, follow these steps:

  1. Open a Command Prompt window as an ambassador. To exercise this, click Start, type cmd.exe in the search box, right-click cmd.exe in the listing, and so click Run as administrator.
  2. Type the following command, and then press Enter: 
                      netsh winhttp set proxy < Accost of proxy server >

Step iii. Cheque whether you're behind a firewall

Are you behind a firewall? If you're not sure, inquire your administrator. If y'all're behind a firewall, it might have to be configured to enable access to the following:

  • https://officecdn.microsoft.com
  • https://ols.officeapps.live.com/olsc
  • https://activation.sls.microsoft.com
  • https://odc.officeapps.alive.com
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureServer.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftRootAuthority.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • https://world wide web.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • go.microsoft.com
  • office15client.microsoft.com

Each firewall will have a different method for enable access to these URIs. Check your software's documentation for instructions or inquire your administrator to do this for you.

For more information about Microsoft 365 Apps for enterprise URLs and IP addresses, see the following Microsoft article: Role 365 URLs and IP accost ranges

Stride 4. Check whether you take the appropriate license

  1. Sign in to the Office 365 portal.
  2. Click Settings and then click Function 365 settings.
  3. Locate the Assigned licenses area.
  4. If you run across The latest desktop version of Office, so y'all take an Office subscription assigned correctly.
  5. If you lot don't meet The latest desktop version of Part, contact your administrator or see the Office article What Part 365 business product or license practise I have?

Stride v. If you previously activated an Office 2013 program on the computer, endeavour to remove the existing production central

To manually remove existing product keys for an Part 2013 program, follow these steps:

  1. Open a Command Prompt window, blazon 1 of the following commands, and and so press Enter:

    • If yous're running 64-flake Windows with 32-bit Role:

                            cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office15\ospp.vbs" /dstatus

    • If you're running 32-bit Windows, or running 64-bit Role with 64-bit Windows:

                            cscript.exe "%ProgramFiles%\Microsoft Role\Office15\ospp.vbs" /dstatus

  2. Examine the output. Look for and locate the concluding v characters of the installed production primal.

  3. Remove all production keys. To remove a product key, type the following command and then press Enter:

                      cscript ospp.vbs /unpkey: <Final five characters of product key>

Here's an example of the output of steps 5a through 5c:

              Microsoft Windows [Version half dozen.1.7601]  Copyright (c) 2009 Microsoft Corporation. All rights reserved.  C:\Windows\system32>cd "C:\Program Files (x86)\Microsoft Office\Office15"  C:\Program Files (x86)\Microsoft Part\Office15>cscript ospp.vbs /dstatus  Microsoft (R) Windows Script Host Version five.eight  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  SKU ID: 82cef0d9-d31d-456e-a3fa-ae2637ea2984  LICENSE NAME: Office 15, OfficeProPlusSubR_Subscription edition  LICENSE Description: Function xv, TIMEBASED_SUB aqueduct  EXPIRATION: 10/11/2013 4:59:59 PM  LICENSE STATUS: ---NOTIFICATIONS---  Mistake CODE: 0xC004F005  Mistake Clarification: The Software Licensing Service reported that the product key  does not lucifer the product cardinal for the license.  Last 5 characters of installed product key: RMYP4 ---------------------------------------  ---Exiting-----------------------------  C:\Program Files (x86)\Microsoft Office\Office15>cscript ospp.vbs /unpkey:RMYP4  Microsoft (R) Windows Script Host Version 5.8  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  Uninstalling product key for: Function xv, OfficeProPlusSubR_Subscription edition  <Product key uninstall successful>  ---------------------------------------  ---Exiting-----------------------------

For more data, see the following Microsoft Knowledge Base articles:

  • Troubleshoot installing Office
  • Unlicensed product and activation errors in Role

Still need aid? Go to Microsoft Community.